Frequently Asked Questions

Quick Answers to Your Key Questions

Use our FAQ to find the right information immediately.

We aim to make your apartment search easier.
You register, book at least one portal package, and set up your search request. We automatically search the real estate portals for you and send suitable offers to your personal system email address.
Note: In Berlin, the Housing Entitlement Certificate (WBS) is not a uniform document.
Since February 2025, the system has been significantly expanded to support households with middle incomes as well. WBS types in Berlin are primarily distinguished by income level and urgency.

1. Classification by Income Level
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The number after WBS indicates how high your income may be relative to the federal income limit.
The higher the number, the more you may earn – but the higher the rent in the corresponding apartments.
WBS 100 | Households with very low income (social welfare/minimum wage). | approx. 12,000 €
WBS 140 | The classic Berlin income limit (+40% above federal). | approx. 16,800 €
WBS 160 | Lower middle-income households (+60%). | approx. 19,200 €
WBS 180 | Middle incomes (+80%). | approx. 21,600 €
WBS 220 | Higher income groups (+120%). | approx. 26,400 €

Note: The "net income" for WBS purposes is an administrative value. Roughly speaking: a single person with WBS 220 may have an actual net annual salary of nearly 30,000 €, since flat-rate deductions and allowances are subtracted.

2. WBS with "Special Housing Need"
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In addition to income levels, there is a WBS with special housing need (formerly often called an urgency certificate). This is extremely valuable on the housing market, as many state-owned apartments are preferentially allocated to this group.
You receive this addition (usually a stamp or note) if you:
* Have been registered in Berlin for at least one year AND
* Live in inadequate housing conditions (e.g. 4 people in a 2-room apartment).
* Are over 65 and want to swap a large apartment for a smaller one.
* Have a severe disability (degree of disability 50+) and need a barrier-free apartment.
* Live in an emergency shelter or women's refuge.

3. Type A vs. Type B (Funding Categories)
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You may also read about Type A and B. In Berlin this is now mostly handled via the numbers (100–220), but the principle remains:
* WBS Type A (1st funding category): Corresponds to WBS 100/140. These apartments are very affordable, but rare.
* WBS Type B (2nd funding category): Corresponds to higher levels (WBS 160–220). These apartments are often in new buildings with rents between approx. 7.00 € and 11.50 € (cold rent).

What you should also know:
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* Validity: A WBS is always valid for one year.
* Room size: Each person in the household is generally entitled to one room (a single person usually gets a 1- to 2-room apartment).
* Availability: A WBS 100 holder may also apply for WBS 140 or 220 apartments – but not the other way around.
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With these packages, we search the major real estate portals like Immobilienscout24, Immowelt, eBay Kleinanzeigen, etc., and automatically send you suitable offers.
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You can choose between 4, 8, or 12 weeks. For PayPal subscriptions, the packages automatically renew until you cancel.
After successful payment, your search order becomes active. You can adjust your criteria at any time. We will start searching for suitable offers immediately.
The Standard or Basic package is the foundation for booking additional addons like email or SMS packages.
"Email 1" provides you with 1 system email address for your inquiries. "Email 2" gives you 4 additional addresses so you can make multiple inquiries simultaneously.
With the SMS package, we will additionally notify you via SMS when you receive an invitation for a viewing.
No. The system email addresses are solely for communication between landlords and you through our system.
We will forward invitations to your private email address or send an SMS if you have booked the SMS package.