Terms & Conditions – We find your apartment

General Terms and Conditions

Our rules for fair cooperation

1. Scope

These General Terms and Conditions apply to all contracts concluded between the MyHomeScout UG i.Gr., Selchowstrasse 15, 12489 Berlin, Deutschland (hereinafter referred to as 'Broker') and customers (hereinafter referred to as 'Customer').

2. Subject of the Contract

The Broker provides services for the mediation of residential and commercial properties. This includes in particular the recording of search requests, the matching of supply and demand, as well as support in establishing contact between interested parties and providers.

3. Services of the Broker

Recording the customer's search criteria
Comparing current offers with the customer's search profile
Notifying the customer via email or SMS of suitable offers
Assistance in contacting the provider

4. No Success Guarantee

MyHomeScout is only obligated to carry out the search carefully and to send the inquiries, but not to achieve a specific success. In particular, there is no entitlement to feedback from the providers, to a viewing appointment, or to the conclusion of a rental agreement. The number, timeliness, and quality of the available offers depend on the housing market and the connected portals and are beyond the influence of MyHomeScout.

5. Duties of the Customer

The customer agrees to provide all necessary information completely and truthfully. Changes to their contact details or search criteria must be communicated to the Broker without delay.

6. Remuneration

The remuneration is based on the Broker's current price list. Unless otherwise agreed, the commission is due upon the conclusion of a rental or purchase contract.

The following payment methods are available:

Bank transfer (in advance) to the account displayed during the ordering process
PayPal (one-time payment)
PayPal subscription (recurring payment; can be canceled at any time at the end of the current billing period)

7. Right of Withdrawal for Consumers

Withdrawal Instruction

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us ( MyHomeScout UG i.Gr., Selchowstrasse 15, 12489 Berlin, Email: info@myhomescout.de) by means of a clear declaration (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the sample withdrawal form below for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you immediately and at the latest within fourteen days from the day we received your notification of withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.

Early Expiration of the Right of Withdrawal

If you have expressly agreed that we may begin the execution of the search and application service before the withdrawal period has expired, and you have confirmed your awareness that by giving this consent you lose your right of withdrawal with the commencement of the execution of the contract, your right of withdrawal expires upon complete performance of the service. In the case of a partially performed service, you must pay an appropriate amount corresponding to the portion already provided in the event of withdrawal.

Sample Withdrawal Form

If you wish to withdraw from the contract, you can fill out this form and send it back to us.

To: MyHomeScout UG i.Gr., Selchowstrasse 15, 12489 Berlin, info@myhomescout.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: Search and Application Service MyHomeScout.

Ordered on (*) / concluded on (*): __________
Name of the consumer(s): __________
Address of the consumer(s): __________
Date: __________
Signature of the consumer(s) (only for notification on paper): __________

(*) Delete as applicable.

8. Contract Duration and Termination

The contract is concluded for an indefinite period and can be terminated by either party with a notice period of 14 days to the end of the month, unless a different agreement has been made.

9. Liability

The Broker is not liable for the accuracy and completeness of the information provided by suppliers. Liability for damages that are not based on intent or gross negligence is excluded.

10. Privacy Policy

The processing of personal data is carried out in accordance with the Privacy Policy of the broker.

11. Final Provisions

Should individual provisions of these GTC be wholly or partially ineffective, the validity of the remaining provisions shall remain unaffected.

The law of the Federal Republic of Germany applies. The place of jurisdiction, as far as legally permissible, is the registered office of the broker.

Note on consumer dispute resolution: The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We are not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Privacy Policy

Information on the protection of your data

1. Responsible

The entity responsible for data processing on this website is:

MyHomeScout UG i.Gr.
Selchowstrasse 15
12489 Berlin
Deutschland
Email: info@myhomescout.de
Phone: +49 176 36687533

2. Collection and Storage of Personal Data

We collect personal data when you voluntarily provide it during registration, inquiries, or search requests. This may include:

First Name, Last Name
Address (Street, House Number, ZIP Code, City, Country)
Email Address
Phone Number
Search Criteria for Properties (e.g., Location, ZIP Code, Size, Price Range)
Payment and billing data (e.g., PayPal transaction ID, booking reference; complete bank details are processed exclusively by the payment service provider)
Device and usage data of the app as well as push tokens for sending notifications

The processing of this data is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the fulfillment of a contract or for the implementation of pre-contractual measures.

3. Purpose of Processing

We process your data particularly for the following purposes:

To provide suitable property offers
To contact providers regarding your search request
To send notifications (Email/SMS) about new offers
To respond to your inquiries
For processing payments and invoicing
For security as well as to prevent fraud and abuse (e.g., two-factor authentication, protection against automated access)

4. Data Transfer

Your data will only be shared if:

You have explicitly consented (Art. 6 para. 1 lit. a GDPR)
The transfer is necessary for the fulfillment of contractual obligations (Art. 6 para. 1 lit. b GDPR)
There is a legal obligation (Art. 6 para. 1 lit. c GDPR)

5. Engaged service providers (processors)

To provide our service, we use carefully selected service providers who process personal data on our behalf and according to our instructions (processing according to Art. 28 GDPR). This includes in particular:

Hosting and server operation in a data center in Germany
Payment processing via PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg)
Sending notifications: Push messages via Google Firebase Cloud Messaging as well as SMS and authentication messages via Twilio
AI-supported functions (e.g., application and chat assistance) via the API of Anthropic
Protection against automated access via Google reCAPTCHA
Technical data acquisition of real estate offers via a specialized service provider (scraping infrastructure)

6. Data transfer to third countries

Some of the aforementioned service providers are based or process data in the USA or other countries outside the EU or the EEA. If personal data is transferred to a third country, this is done on the basis of appropriate safeguards within the meaning of Art. 44 et seq. GDPR, in particular based on EU standard contractual clauses and – where applicable for the respective provider – a certification under the EU-U.S. Data Privacy Framework. Further information can be obtained upon request via the contact details mentioned above.

7. Storage Duration

Your data will only be stored as long as necessary to fulfill the mentioned purposes or as required by legal retention periods.

8. Your Rights

You have the right:

Obtain information about your stored data (Art. 15 GDPR)
Request correction of inaccurate data (Art. 16 GDPR)
Request deletion of your data (Art. 17 GDPR)
Request restriction of processing (Art. 18 GDPR)
Obtain data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)

9. Right to lodge a complaint with the supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), in particular in the member state of your residence, your workplace, or the place of the alleged infringement. The Berlin Commissioner for Data Protection and Freedom of Information is responsible for us.

10. Data Security

We implement technical and organizational security measures to protect your data against manipulation, loss, destruction, or unauthorized access. Our security measures are continuously improved in line with technological developments.

11. Use of Cookies

Our website uses cookies to facilitate usage and provide certain features. You can disable cookies in your browser settings.

12. Changes to this Privacy Policy

We reserve the right to adjust this privacy policy to ensure it meets current legal requirements or to implement changes in our services.